about our support

‘Above & Beyond’ support

We know that when you’ve got a problem, you want to hear much more than “turn it off and on again” – you want a fast solution that you can understand, with answers that aren’t filled with tech jargon.

Support delivered how you want

Whether you prefer to contact us via live chat, email, support ticket or even phone, we’re always happy to help. Our support desk is staffed 24x7x365 and we guarantee a maximum of 30 minutes for any ticket response, but it’s usually a lot less!

Round the clock, we’re here

Whether you stick religiously to the 9 to 5, or you find yourself half way through a WordPress installation at 3am on Christmas day, give us a shout if you get stuck – we know that people’s schedules differ, so we guarantee to be working whenever you are.

Happy chaps based entirely in the UK!

Our servers, infrastructure and team are based completely within the UK, to offer you support that understands your requirements. You can expect common sense, fast problem solving and a shared hatred of the British weather over a cup of tea!

We go above and beyond

Not satisfied with just solving a problem, we work to understand why problems occur so we can prevent it happening again in the future. We’ll also happily give you advice on how to make the most of your account with us to provide you with even better value for money.

Contact Our Team Now
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4
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Avg Response Time

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13
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Avg Call Resolution

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99.99
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Average Uptime

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100
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Network Uptime